FAQ

Why can't I access my account?

Please verify your login credentials. If you can’t sign in you can contact us at contact@airhealth.com.

Where to purchase?

You can purchase directly from our storefront.

How much are the shipping costs?

Shipping cost varies by shipping location. Visit www.ups.com for a shipping quote.

When should I change a portable air purifier filter and lamp?

We recommend you change the filters every 6 months and the lamps once per year.

How can I troubleshoot my unit?

Please contact our technical support team at 1-844-791-3466 or click below to send us an email.

Why should an air purifier remain on at all times?

To be truly effective, all air cleaners and air purifiers should run continuously. Scientific research shows that indoor air pollution rapidly returns to pre-treatment levels when a system is turned off. Additionally, each time you leave and re-enter your home, you bring new contaminants in to your home

What is the importance of using a HEPA air purifier?

HEPA air cleaners are used today in places such as homes to beauty salons to airplanes, laboratories, hospitals, and operating rooms across the country because they are the best in air filtration. They are the most efficient in removing 99.97% of dust, pollen, mold bacteria and other particulates larger than 120nm in size

Why use a UV light air purifier?

UV (Ultraviolet) Air Purifiers utilize ultraviolet light to kill mold and mildew, as well as eradicate VOC's, airborne pathogens, flu, germs, bacteria, viruses, and other harmful airborne contaminants. Some models also remove odors from the home caused by garbage, hobbies, cooking, etc. UV Air Purifiers are an effective option for people with respiratory problems as they greatly reduce allergy and asthma triggers. In fact, studies have shown that UV lights reduce fungal contamination within air-handling units

What kind of maintenance is required for an air purifier?

Your Skye air purifier will typically require new filters every 6 months and a new UVC Germicidal lamp once per year. The filter and lamp life is calculated on the quality of the air it is exposed to, and can be viewed on the screen or the app. If the air is clean, the filter and lamps will last longer than if the air is dirty.

Should an portable air purifier remain on at all times?

We designed the Skye air purifier to run constantly to ensure the air in your home is always being monitored and cleaned, which is why we designed the smart mode and built-in air quality sensors. Smart mode will automatically adjust the filtration speed for what is needed in your home.

What safety features does an air purifier include?

The unit has safety features, such as child lock and auto power off to protect you from any potential safety issues. The UVC lamp and fan automatically shut off if the base is removed. However, you should not look at any UVC lamp and you should not stick objects or body parts into the exit vanes of the air purifier.

What are the upkeep costs for a portable air purifier?

Typical use of the SKYE air purifier will require 2 filters and 1 UVC germicidal lamp replacement a year. We offer a replacement filter and UV lamp subscription, so you never have to remember to order your filters or lamps. These replacement parts can also be purchased at Air Health when needed.

Where to install an induct air purifier?

Locate a suitable location for the unit downstream from the ‘A’ coil in the supply plenum or in the return plenum; preferably downstream from the air filter. For optimum “cleaning” effect on the ‘A’ coil, mount the unit in the supply plenum as close as possible to the ‘A’ coil.

What is the best location for Haven (AH-1)?

Install the AH-1 in either the supply or the warm air heating system. With A/C systems, the best location is over the air conditioning coil.

Can Haven (AH-1) be installed in the return?

Yes! The return air plenum is an optional location. We recommend the unit be positioned upstream or before the humidifier. This should prevent the bulb from getting water spots. Water spots will reduce UV output.

How long does an induct air purifier take to install?

Installation can take as little as 15 minutes. We suggest allotting 30 minutes to play it safe.

Why install the Haven (AH-1) above the air conditioning coil?

Moisture collects on the air conditioning coil, creating a damp surface for growth of mold and microorganisms. With the UV bulb over the A/C coil, the bulb will continuously infuse the coil with its rays, successfully disinfecting the air as well as keeping the coil clean.

What is the best place to install the bulb?

Positioning the AH-1 downstream from the filter will preserve the cleanliness and efficiency of the bulb.

What kind of maintenance is required?

It is suggested to regularly inspect the AH-1 operation through the view port to make certain the bulb is on. It is also essential to change the UV bulb yearly, as the intensity of the bulb’s output diminishes over time. The changing of the UV bulb should be done during yearly furnace or A/C inspection.

Why does the bulb require yearly replacement?

After 365 days of operation, 9,000 hours, the bulb starts to become “solarized”. The UV-C output is condensed to around 80% of its original intensity, which steadily weakens thereafter. The bulb will still be illuminated, producing visible light, however, the UV-C light will diminish reducing effectiveness.

How often should the bulb be changed?

Ultraviolet output intensity diminishes over time. Therefore, it is important that the AH-1 bulbs be replaces annually. Studies indicate that after 12 months, ultraviolet output will fall below minimum requirements for protection. Even though a bulb may appear to be operating satisfactorily, output intensity may be significantly reduced.

Does the bulb require cleaning?

Yes. The bulb may need to be cleaned every 3 to 6 months depending on its functioning environment. Dirt and oil on the surface of the bulb reduce output intensity. Upon installation, the bulb should be wiped down with the alcohol swab provided. Simply remove the bulb and clean with alcohol. Avoid touching the bulb with bare hands. The oils in your hands can reduce UV output.

What precautions should be taken before opening or servicing the ductwork where a UV-C bulb is in use?

Prior to any service of the HVAC system or ductwork, the AH-1 should be unplugged and turned off. Read all warning labels and service procedures located in the installation manual.

Why use a UV light product?

The two primary benefits to using UV light are disinfecting air and preventing growth of mold. The UV light radiates a surface to keep mold from growing in that area and disinfects the air stream as it passes through the HVAC system. In one pass the UV bulb, a high disinfection rate is not normally accomplished in the air stream. With repeated circulation of air through the system, a major disinfection rate is accomplished, making use of UV light very positive.

Why does the unit always remain on?

Microorganisms collect in moist, dark places. When the light remains on, the reproduction of these organisms may be reduced. The method also simplifies the installation. Complex wiring into the fan circuit is eliminated. Isolation relays, sail switches, and pressure switches are not required for installation. The plugs into a standard 120-VAC outlet. It is also more energy necessary to switch on the UV bulb is high, while functioning energy is low.

Can UV light take the place of a filter?

No. The AH-1 should be used in conjunction with standard and high-end filters. HVAC filters trap airborne particles based on their size, allowing most microorganisms to pass through undeterred. The UV light attacks microorganisms. It is recommended to install the AH-1 downstream of the air filter.

How much electricity does the light use?

Roughly, the light will use 30 watts of power for one bulb.

Is the AH-1 harmful in any way?

If properly installed inside the duct, the AH-1 is a safe and practical product. However, direct exposure to UV light is not recommended, as it may cause damage to skin and eyes. UV light does not pass-through solid materials such as plastic, glass, or metal ductwork.

Why use eye protection?

A quick look from a distance may not be a problem but looking at a UV-C bulb close up for 5-10 seconds could injure the eyes. UV-C light will injure human tissue following continuous exposure and can severely burn the eyes. Shielding the eyes with plastic protective goggles is highly recommended. UV light cannot be seen. When you look at a UV bulb, you are seeing the visible light, not UV light. There are numerous bands in the UV light spectrum. UV-C is used to control mold and microorganisms.

Does the AH-1 produce ozone?

No! The AH-1 does not endorse the use of ozone in spaces that are occupied. Ozone has been linked to respiratory problems and is a know carcinogen. Because the AH-1 does not produce ozone, the unit can remain turned on at all times. This feature allows the AH-1 to continuously attack the microorganisms in the system.

What is the importance of UV light products?

Over 90% of people’s time is spent indoors. Concentrations of microorganisms will increase indoors, with little or no ventilation. With a larger number of death cases being caused by various bacteria, controlling the development, and spread of pathogens is of chief concern in indoor environments. According to indoor air quality experts, controlling airborne microorganisms is the next major challenge of the HVAC industry.

Is the product suitable for people with severe allergy or asthma problems?

Yes. By reducing airborne contamination, Air+Health can offer relief to many allergy and asthma sufferers. The device is not solely for people with respiratory disorders. Your whole household can benefit from breathing healthy air.

Does the AH-1 neutralize mold?

Yes. AH-1 uses a powerful UV light to help reduce mold, bacteria, viruses, dust mites and other airborne invaders.          

Is it affordable?

Compared to high costs of medical treatment and missed work because of poor indoor air quality, the AH-1 pays for itself quickly. The AH-1 costs only pennies a day to operate, consuming about the same amount of energy as a 30-watt light bulb.

Replaced bulb in Haven (AH1) but light will not come on

The safety switch on the base plate might not be fully seated into the ballast. Over time the gasket on the back of the safety switch can become compressed and will not activate the safety switch. The best way to test this would be with the light installed in the unit there is a dimple on the base plate at the 9 o’clock position. In the middle of the dimple there is a screw with a washer that would be sticking out, grab the screw with a pair of pliers and pull straight outward. If the bulb lights the safety switch would need to be shimmed to activate the safety switch. If the bulb does not light than it would be either a bad bulb or bad ballast.

How to check the ballast in Haven (AH1) and Haven Plus?

With the base plate attached and locked down on the ballast assembly depress the safety switch and use something to hold it down. With the recessed pin in the ballast in the top right position measure voltage between the recessed pin and the top left hand pin. The voltage reading should be 120 volts. Than measure between the recessed pin and both bottom pins. The voltage should be between 10-15 volts. If this checks out correctly the ballast is good.

Who installs the fan?

Installation is easy for any reliable, dependable, and licensed HVAC, Electrical, or Mechanical Professional Contractor.

What is the typical installation cost?

Installation cost can range from region to region. If you are not planning to install the fan yourself, we suggest getting 3 quotes from your location electrician or contractor.

Will I feel a breeze?

Depending on the size of your home and the amount of air flow, yes you can get a system that will give you a breeze. A whole house fan(s) designed properly at 15 – 22.5 air changes per hour (ACH) for your home will provide a nice comfortable gentle breeze. CUFT of Home X desired ACH divided by 60 = Cubic Feet per Minute (CFM) airflow needed to be produced when selecting a whole house fan(s).

Note: Never design whole house fan for your home below 11.5 ACH

Will the fan also cool my attic?

Yes.

Can I use a thermostat with my whole house fan?

We do not recommend using a thermostat with any whole house fan. HVAC household thermostats are not designed to operate a whole house fan. Whole House Fan VentCool control options offer a temperature control feature designed specific to the whole house fan.

How do you maintain a whole house fan?

You will need to lubricate the oil ports every few years in order to keep the motor running smoothly and efficiently, clean the fan shutters that vent hot air from your home every few years and wash the fan blades every few years, to remove dust and grime.

What time of day and at what conditions are best to operate a whole house fan?

The evening and early morning hours are best. This typically is when outdoor temperature is cooler than inside the home. Any time of day that outdoor temperature that is low enough to cool the home. These conditions typically are present in evenings and early morning.

How long have whole house fans been used for cooling?

Back in the middle 20^th century before affordable central air conditioning, Whole House Fans were used for cooling homes. Whole House Fans in those days were sometimes referred to as attic fans. This type of cooling is known today as ventilation cooling. Whole House Fan designs built in the 21^st century are more efficient and quiet. Whole House Fans today can save a household on energy costs by operating in the evening to cool the home in lieu mechanical air conditioning.

How can I maximize the use of my fan?

One can use a timer or temperature speed control to run your fan(s). These options can be added. Inquire availability from WHF manufacturer.

Does a whole house fan adversely affect blown-in insulation in the attic?

Minimal to no impact on attic insulation due to design features.

Can I use the whole house fan during the daytime?

Only if it is cooler outside. Never run your fan when it is hot outside.

Is there a benefit to running a whole house fan with mechanical air conditioning?

No there is no benefit. Never run a Whole House Fan simultaneously with mechanical air conditioning. Conditioned air would be discharged outside and would drive up electric usage.

How much time does it take to cool down a house with a whole house fan?

It depends on many factors to provide a standard timeframe. Factors such as the size of your home, ceiling height, direction home is facing, number of windows, etc. all different factors that need to be considered. Every home is different. The greatest cooling benefit will occur when temperatures are cooler outside. The larger the difference in temperature the faster your home will cool down.

How long will it take to cool my home and how long should I keep the fan on?

On average you should run the fan for 4-5 hours to ensure the attic is cooled. The attic is what keeps the home hot. Best to use an optional WHF Manufacture timer or temperature speed control.

Weather is also a factor. During a nice spring day, you may only need to run the fan to exchange the inside are with fresh air for a shorter amount of time.

Can I use my whole house fan on a thermostat?

We do NOT recommend and warn against using a thermostat to control your WHF operation. Also, one needs to open windows before using the whole house fan. A furnace wall thermostat controlling a WHF has the potential to turn on if all windows were closed.

Can I use a timer with my whole house fan?

Absolutely. Recommend using options provided by manufacturer of WHF.

Is it necessary to open all windows in the home when operating a whole house fan?

The number of windows opened should at a minimum be equal to the amount of Net Free Venting required for each fan. You do NOT need to open every window in the home. In fact, one can selectively open windows to direct the flow of cool air specific rooms or areas in your home. Please see guide chart provided with the WHF.

How do I determine what fan I need?

There are several variables in determining the fan you will need. Rule of thumb is to base whole house fan selection on the square footage of your home and your specific needs. Proper sizing will take into consideration the whole house in cubic feet (CUFT) and air changes per hour (ACH). See Whole House Fan Calculator.

How much attic ventilation do I need for the system that I purchase?

Proper attic ventilation is determined by total airflow (cfm) divided by 750. This will give you the amount of net free venting required.

Why can't the whole house fans be automatic?

They require an inlet be open to allow airflow and keep air from being drawn through your chimney, gas lines, etc. that could be dangerous. Someone needs to open the windows when they turn the fan on.

Are whole house fans a good idea?

The cost of running a Whole House Fan is extremely low… like pennies per hour. And because it is so effective at cooling your home and attic quickly, it can be used more intermittently than air conditioning. This means up to a 50-90% savings on electricity costs related to air conditioning.

What is the cost to own a whole house fan?

Cost can vary by your homes needs. Please refer to our online store for cost.

What are the typical installation costs?

Installation costs can range from region to region. We suggest getting 3 quotes from a licensed HVAC, Electrical, or Mechanical Professional Contractor.