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Support for Your Skye Air Purifier
Here you can find helpful guides, tips, maintenances advice, user manuals, and more.
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Skye Setup
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Replacement Parts
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User Manual
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Video Guides
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Technology
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Troubleshooting
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Warranty Info
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FAQS
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Maintenance
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Testing and Certification
How to Setup and Use Your Skye Air Purifier
Unboxing and Setup
Interface Setup
Enter Settings
Clicking on the cog icon will take you to Settings, scroll between pages and click to control Skye's WiFi, lamp and filter status.
Enter Settings
This is the first page in the Skye settings, clicking here will return you to the home dashboard
Skye Display
This page displays WiFi connectivity status. Clicking here will open the WiFi pairing and WiFi on and off settings.
Filter Life
This page shows how much filter life is remaining. Click here when you replace your filter to reset the filter life.
Lamp On/Off
This is the page to turn UV light on/off. Clicking on this page will all the UVC lamp to be turned on and off.
Lamp Life
This page shows how much lamp life is remaining. Click here when you replace your lamp to reset the lamp life.
App Setup
Skye App
Download the Air+Health "air health IAQ" app from the App Store or Google Play. Open the app, register your device, and follow the on-screen instructions to setup a new account.
Replacement parts
User Manual and Quick Start Guide
Skye User Manual
Quick Start Guide
Guides and helpful tips
Learn how to get the most of your Skye air purifier
Skye Introduction
Skye Unboxing and Setup
Skye Filter and Lamp Replacement
Technology
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UVC Technology
- UV light reduces a wide array of harmful contaminants in your home plus reduces bacteria, viruses, mold, and fungi.
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PRO-Cell Technology
- The PRO-Cell is Air health’s patent-pending technology to eliminate hazardous chemicals, gases, and odors. Our PRO-Cell filters have a Titanium Dioxide (TiO2) layer that when exposed to the powerful germicidal ultraviolet (UVC) light, it creates a reaction, VOCs, gaseous contaminants, and odors come into contact with the PRO-Cell™ surface. These harmful chemicals are converted to odorless, harmless water vapor and Carbon Dioxide. The HEPA filter captures particles, the PRO-Cell eliminates chemicals, and the UVC reduces biological contaminants such as bacteria, viruses, mold, and fungi. When used properly, the PRO-Cell technology is a powerful air purifier ideal for improving air quality.
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H13 HEPA Filter
- Skye is equipped with an H13 HEPA medical-grade filter which are high grade small-particle filters that are typically used in medical-grade air purifiers. Many air purifiers use classic filters which are usually H10, H11, or H12 class.
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- H10 - 85% efficiency
- H11 - 95% efficiency
- h12 - 99% efficiency
- H13 HEPA filters remove at least 99.9% of airborne particles 0.1 micrometers (μm) in diameter (included with SKYE)
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- Skye is equipped with an H13 HEPA medical-grade filter which are high grade small-particle filters that are typically used in medical-grade air purifiers. Many air purifiers use classic filters which are usually H10, H11, or H12 class.
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Troubleshooting
Unit Will Not Turn On
Make sure the baseplate is installed completedly and flush with the unit. There is a line on the baseplate that should be lined up with the triangle on the unit. Make sure the opposite from the triangle is seated fully into place.
Step 1 - Check the Base Plate is Installed Correctly
Correct
Ensure that the filter is inserted fully into the unit
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Line up the Triangle on the base of the unit with the line on the base plate
Correct
Base plate should be flush with bottom of the unit
Incorrect
If you see the base not flush as shown above, please remove and reseat the base
Step 2 - Check the Lamp to Ensure it is Fully Seated into the Lamp Socket
Correct
Use gloves to install lamp. Holding the base, plug the new lamp into Skye until you hear a click
Step 3 - Check the Power Cord to Ensure it is Fully Inserted
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Push power cord into Skye. The power cord will show some of the bevel on the plug, eventhough it is fully inserted
Unit is displaying E1
This error indicates that the lamp has malfunctioned. Confirm the lamp is installed correctly. If this persists, the lamp may need to be replaced.
Unit is displaying E2
Please reset the device by powering off the device, unplug the power cord, and wait 10 seconds. Plug the power cord back into the wall and power on the device. If the warning symbol persists, please contact customer service.
Warranty Information
Limited Warranty
Air Health, LLC (“Company”) warrants that its products shall be free from defects in material and workmanship under normal use for the limited period indicated, from the date of installation, subject to the provisions 1-8 below.
Ninety (90) Days
UV lamps/bulbs
One (1) Year
Whole House Fan Accessories
Two (2) Years
Portable Air Purifiers
Ten (10) Years
Induct Air Purifiers
Twelve (12) Years
Whole House Fans
Provisions:
- During the limited warranty period, Company, or its authorized service representative, will repair or replace, at Company’s option, without charge, a defective Product. Product that is repaired may be repaired with new or refurbished replacement parts. Product that is replaced may be replaced with a new or refurbished product of the same or similar design. Company will return repaired or replacement Product to the customer in working condition. Labor charges are not covered as part of the limited warranty.
- With regard to UV lamps/bulbs, customer shall be required to include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model or accurate date code information) and the date the Product(s) was purchased.
- Product whose warranty/quality stickers, Product serial number plates, or electronic serial numbers have been removed, altered, or rendered illegible shall not be covered under the limited warranty.
- Defective Product must be returned to Company, postage prepaid.
- IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR SIMILAR DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR REVENUE, INABILITY TO USE PRODUCT, OR OTHER ASSOCIATED EQUIPMENT, THE COST OF SUBSTITUTE EQUIPMENT, AND CLAIMS BY THIRD PARTIES) RESULTING FROM THE USE OF PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
- THIS WARRANTY AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, EXPRESS, STATUTORY, OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL IMPLIED AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
- Company makes no warranty of any kind in regard to other manufacturer’s products distributed by Company. Company will pass on all warranties made by the manufacturer and where possible, will expedite the claim on behalf of the customer, but ultimately, responsibility for disposition of the warranty claim lies with the manufacturer.
- Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation or application, abnormal operation or handling, neglect, fire, water, or other liquid intrusion are not covered by the warranty.
FAQs
What is the clean air delivery rate (cadr) of this unit? it only mentions the airflow of 420 cfm, is that the same?
Skye is an AHAM-verified air purifier with a smoke CADR of 293, 288 dust, and 301 pollen. The AHAM organization conducts Clean Air Delivery Rate (CADR) testing for air purification units and is the industry-standard testing for the efficacy and efficiency of air purifiers.
How often should the UVC lamp be replaced?
We recommend the lamp be replaced every 12 months for optimal performance.
Does this air purifier give off any Ozone, if so how many parts per billion?
We tested Skye to UL-867 standard to determine ozone levels and was approved by California Air Resource Board’s (CARB) strict zero ozone requirement. The Skye unit ozone results were 1 ppb (parts per billion), which is far below the 5 ppb limit of the zero-ozone requirement. Defined by UL-2998 and UL-867, the Skye unit is a zero-ozone producing product. The ozone test standards used for purifiers are UL-2998 and UL-867. UL-2998 is a zero-ozone verification standard that requires ozone emission concentration limits of less than 0.005 ppm (5 ppb).
How often should the filter be replaced?
We recommend the filter be replaced every 6 months for optimal performance.
What do colors mean around the dial on the Skye unit?
Unit will not turn on after power failure
If the power cuts off in your home or office, Skye may require a reset in order to turn back on.
To conduct the reset:
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- Unplug the power cord
- Lay SKYE on it's side
- Remove the base plate
- Reinstall the base plate so that it is completely flush with the bottom of the unit. If the base plate is not flush, it will not activate the safety switch.
- Plus the power cord back into the unit
- Set SKYE back upright
- Hit the power button to turn the unit back on
Maintenance
Replace Skye Lamp
We recommend the UVC lamp be replaced every 12 months. SKYE even alerts you when it needs maintenance. The LED indicator on the control panel lights up red every 12 months.
How to Replace UV Lamps in SKYE Air Purifiers
You’re just a few simple steps away from successfully installing an Air Health UV lamp. First, make sure you’re safe:
* WARNING*
Unplug the power cord before starting replacement procedure.
Safety Note: Wear disposable, non-absorbent protective gloves during entire replacement procedure to protect from serious injury in case of accidentally breaking the glass.
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- When it's time to replace your SKYE UV lamp, start by unplugging your air purifier.
- Lay the air purifier on its side and unscrew the filter cover a quarter turn counterclockwise. Then remove the filter cover from SKYE so that you can access the air filter.
- Remove the air filter. You may want to vacuum any dust that remains on the inside of the unit.
- Reach inside the unit, grasp the base of the UV lamp and gently but firmly pull it out.
- Insert the replacement UV lamp by gently but firmly pushing the UV lamp base into place.
- Replace the filter.
- Replace the filter cover and turn it clockwise a quarter turn to lock it in place.
- Stand up SKYE and plug it back in. Super easy, right?
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Replace Skye Filter
We recommend the filter be replaced every 6 months for optimal performance. SKYE even alerts you when the filter needs to be replaced. The LED indicator on the control panel lights up red every 6 months.
How to Replace UV Lamps in SKYE Air Purifiers
You’re just a few simple steps away from successfully installing an Air Health Skye filter. First, make sure you’re safe:
* WARNING *
Unplug unit from the electrical outlet before starting replacement procedure.
- When it's time to replace your SKYE filter, start by unplugging your air purifier from the wall outlet.
- Lay the air purifier on its side and unscrew the filter cover a quarter turn counterclockwise. Then remove the filter cover from SKYE so that you can access the air filter inside.
- Take out the old air filter. You may want to vacuum any dust that remains on the inside of the unit.
- Insert the replacement filter, replace the filter cover and turn it clockwise a quarter turn to lock it in place.
- Stand up SKYE and plug it back in. Easy, right?
Testing and Certification
Independently tested
The SKYE unit demonstrated a 99.99% net reduction of recoverable active SARS-CoV-2 virus in the air of after 30 minutes of operation.
Click below to see the full report
Certifications
When it comes to your family, you want an air purifier that has been tested and verified for effectiveness. Skye has been tested by the following organizations for effectiveness. Click to learn more.
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Do you have additional questions?
Send us a message
Call Us
1-844-791-3466